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Frequently Asked Questions

Therapy [psychotherapy] is the process of working with a licensed therapist to develop positive thinking and coping skills and treat mental health issues such as mental illness and trauma. 

·         It is a commitment to self

·         Open to letting others help and support you

·         A change of perspective

·         A process of increasing awareness, understanding & clarification

·         Replacing harmful thoughts and behaviors with healthy & life-giving ones

·         And much more

Out-of-pocket costs vary. Call for rates. There are low income base rates and financial hardship rates through the nonprofit. (See list of insurance companies accepted below.) We accept cash, check, debit or credit cards. We also take PayPal by request. (A $3.00 processing fee is added to all debit and credit card transactions.)

Aetna, Avera, Beacon, Blue Cross Blue Shield, Cigna, Dakotacare, First Choice, Health Partners, Impact Solutions, Magellan Health, Medica, Medicaid (SD only), Midland Choice, MultiPlan, Patient Advocates, Preferred One, Sanford, Sanford True, Tricare, United Healthcare, Dial Care Telemedicine,  BHS EAP, Cascade Centers EAP, Ulliance EAP, Health Advocates EAP, and TLC Advantage.

Health Flex Account Debit/Credit are also accepted as forms of payment.

  • This cancellation policy is standard in the medical and mental health fields and will be enforced. Thank you.
  • Please be sure to call ahead, day or night and leave a message to cancel or reschedule, at 855-888-8627.

Life is full of unexpected happenings and events: Deadlines, illness, children, weather, car troubles, flights etc. are just a few common reasons people use to cancel appointments last minute or not show up at all. However, missed appointments affect everyone and prevent us from providing services to someone else who maybe waiting. Also, it is not considerate of the time of others nor the time made available to you.


Please allow at least 24-hour notice to avoid a cancellation fee of the full amount of a typical session. This is an out-of-pocket expense and will not be billed to your insurance. This amount must be paid prior to your next scheduled appointment. Exceptions will only be made for extreme weather and serious or contagious illness or emergency.


Anyone who either forgets or chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will unfortunately be charged the full fee for their “missed” appointment.

Arriving late

Appointment times have been arranged specifically for your benefit. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow your own. Depending upon how late you arrive, we will then determine together if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible to pay for the “full” session.

We are here to help, not to judge. Everyone is welcome at Moore Counseling Services–regardless of beliefs, religion or choices. We accept people as they are, where they are at in life and do not bring up discussions about spirituality unless it is initiated by the client.

At Moore Counseling Services, we believe that shared faith and beliefs can provide a foundation for the connection and rapport that can make all the difference in managing mental health for those who desire it. Your faith tradition will only be discussed as much as you desire.

The 30-minute consultation gives the person looking into counseling a free visit to assess if what I offer is a good fit for them. It also helps me refer them to an appropriate resource if their particular issue would be better treated by a different specialist.

My office is taking the following precautions to protect our patients and help slow the spread of the coronavirus. 

*Office seating in the waiting room and in office is appropriate for social distancing. 

*My staff and I wear masks. 

* Restroom soap dispensers are maintained and everyone is encouraged to wash their hands. 

*Hand sanitizer that contains at least 60% alcohol is available in my office.

*We ask patients to wait in their cars until 5 minutes before scheduled appointment. 

*Common areas are disinfected at the end of each day.